Lorrie Luke
Vice President, Contracting
Hawaii Pacific Health
Lorrie Luke is a Mentor Hawaii Cohort 10 mentor. Learn more about the program here.
About Lorrie
Ms. Luke began her career with Hawai‘i Pacific Health in 1996 (then Kapi‘olani Health Hawai‘i) and has worked primarily in the Contracts and Reimbursement Department, supporting contract negotiations with commercial and government insurers and payers. In 2005, she was named manager of HPH’s contracting services, which was followed a year later with a promotion to director of contracts and reimbursements. Ms. Luke has served as the Vice President of Contracts and Reimbursement for HPH since 2015. She has lead responsibility for payer relationships and administering payer contracts.
Ms. Luke holds an Executive MBA from the University of Hawai‘i. She is a Health Academy Finance Executive Fellow, has served as president of the Medical Group Management Association of Hawai‘i, and is a member of the Healthcare Financial Management Association.
Question and Answer with Lorrie
What is your preferred communication style when mentoring (in-person, video conference, phone, informal check-ins, structured meetings, etc.)?
In-Person Meeting, Video-Conference, Informal Check-In, Meal
Why do you want to become a mentor in this program?
Mentorship is one of the best ways to share knowledge and help guide individuals to get where they want to go. I believe mentoring others is one of the key responsibilities of all leaders because when it is done right, it can be fulfilling and rewarding for both mentor and mentee.
What specific skills, knowledge or experience can you share with your mentee?
With 20+ years of experience in the healthcare finance industry, negotiating contracts, leading my team through mergers and a pandemic there are many specific areas I am happy to deep dive into.
What are your expectations for a mentor-mentee relationship?
Mentors and mentees should learn from each other. Open and honest communication is foundational to a productive relationship. My goal is to build a safe and supportive space for thoughtful discussion and eventual growth.
How do you approach problem-solving and conflict resolution?
Generally, I find the well-known method: Understand, Strategize and Implement, to be most useful. It seems simple but each of the three steps often present hurdles that are complex and require a thoughtful approach.
How do you envision success for your mentee, and how will you measure it during the program?
I expect my mentee will define what success means for them. Then as we determine how I can support my mentee’s progress, I expect we will set measurable goals towards their ultimate success.
